Help Center

No. At checkout you give your name, phone number and email, and confirm your email with a 6-digit code. We then email you a private link to your order.

Go to Your orders and use “Ordered on another phone or computer?”. Confirm your email and we'll bring your orders back.

Yes, from your order page, until the shop confirms the order. After that, message the shop.

Shops have 48 hours to confirm. If they don't, the order is cancelled automatically and we email you.

Yes. On any shop or product page, choose “Request a custom or bulk order”. The shop replies with a price you can accept or decline.

Directly to the seller: mobile money, cash on delivery, or cash at pickup. You agree the details in the order chat or by phone. Bugufi never asks for your card.

Each shop sets its own fees and times, shown on the product page and at checkout. Many shops deliver free above a certain amount.

If the shop offers pickup, choose “Pick up” at checkout. The address is on the product page and your order page.

Message the shop first. If that doesn't fix it, press “Report a problem” on your order page. See Buyer protection.

Never share it. Bugufi staff and sellers will never ask for it. Tell us at hello@bugufi.rw.

Apply here. It takes about ten minutes. We call you within a week, and you can add products while you wait.

Selling on Bugufi is currently free.

Turn on holiday mode in Shop settings. Buyers can still browse your shop, but can't order until you're back.